June 15, 2007

Maybe I Should Have Gotten a Mac

Ever since I brought my new Sony Vaio back to Toronto I ran into the problem of only being able to connect to wireless networks but not the internet via those networks (I was only able to connect to WiFi once in Montreal). I was downtown to try to do some work, but I tried various networks at coffee shops and at U of T, but no luck. No matter who I asked to look at my laptop, no one was able to help me. So I brought it to the Sony Store and all they could tell me was to restore it back to factory settings, but to perhaps call Sony support before I resort to their solution. I called Sony support and was on the phone with them for TWO freakin hours. OMG those people were unbelievable. The first 45 minutes was with some dude who, after I told him I couldn't connect to the internet, still told me to try to use my browser. Here's how it went:

Him: Try going to www.sony.com
Me: I can't reach it because I'm not connect to the internet.
Him: Ok, then try typing in www.google.com
Me: [What??] Um, still not working.
Him: Now try typing this [and he spelled out each character really slowly for me]... h, t, t, p, colon, slash, slash [and some random ip address]
Me: Still doesn't work [surprise surprise!!!]
Him: Ok try this other IP address then
Me: ............

I just sat there and I couldn't believe where this was headed. After I told him it was a no-go yet again he made me try some other useless stuff for I don't know how long. He gave up and passed me onto the next level of support,who was just as unhelpful. After another 45 minutes with the support person, she got really frustrated and I think she just wanted to give up. The next part of the conversation became quite ludicrous:

Her: Wait, are you running Vista Home or Business?
Me: Vista Home
Her: Hold on. [Goes off the phone for 5 minutes and comes back] Vista Home actually doesn't support networking.
Me: Um, WHAT?
Her: Yeah, only the Business version gives you networking capabilities. Vista Home doesn't have the networking capability to connect through servers and proxies [and she continues on without making any sense], and so you won't be able to connect anywhere outside your home.
Me: [WTH! Now I'm getting really peeved. Is she telling me that Microsoft is seriously that retarded?] So, you're basically saying that my computer is useless.
Her: Um, hold on please. [Puts me on hold for another 5 minutes and comes back to continue helping me as if the last 10 minutes didn't happen]

Basically, the support woman came to the conclusion that I had no recovery partition (even though I told her I could see the recovery partition) and was missing important files, which supposedly was the possible cause to my problem. Now I have a recovery and backup disk being delivered to me. Just great.

I took my laptop to the tech guys at Robarts library and within 10 minutes they were able to tell me that I was having problems because either my network card is too new since it's in draft version so it wasn't compatible with the older routers, or that my ip address was static. Turned out it was the latter, and after fishing around forever in Vista trying to find the IP properties, my problem was fixed and now I'm up and running. I hated my laptop before but now I love it :P

Posted by mich at June 15, 2007 11:15 PM
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